Resources and study spaces

Can you access the resources and equipment you need to succeed?

If your university or college is registered with us, you should have access to high quality learning resources and study spaces.

You should have access to:

appropriate software and hardware to access course content, that works reliably
laboratory and technical resources, if relevant
studio, performance and technical resources for creative subjects
reliable internet connection on campus
appropriate and well-equipped study spaces and facilities, sufficient for the amount of students wanting to use them.

Delayed access to resources or virtual learning environments.
Resources not covering the whole of the module content.
Insufficient referencing on slides when referring to academic literature.
A lack of space to study.
Being unable to access specialist equipment, for example, computers with sufficient specification for computing students.
Timetabling pressures leading to students who need access to specialist equipment not being prioritised to use these rooms.

Raising an issue

If you're concerned about the quality of your course or your higher education experience you can:

make a complaint to your university or college, to try and resolve the issue.
notify us about the issue. While we won't be able to help resolve your individual issue, we will use this information along with other data we receive to consider whether we need to investigate a university or college further.

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